If you are looking for an exciting career in the automotive industry, we are looking for you.  We are currently seeking a talented individual to add to our award winning service staff. This position will require someone that is outgoing, friendly, high energy and a good people person. If you are an energetic, customer oriented person, looking for a service advisor position with unlimited earning potential and great benefits package then please apply.

Our Service Advisor plays an extremely important role in customer satisfaction and the overall continued success of Eich Motor Company. Duties include greeting the customers at their vehicle, determining the customers’ needs, writing repair orders, selling additional work that is recommended by the service technicians, closing out the repair order and explaining all the work that was performed to the customer.

Essential Duties:

• Schedule service appointments. Obtain customer and vehicle data prior to arrival when possible.
• Greet customers in a timely, friendly manner and obtain vehicle information.
• Writes up customer’s vehicle problems accurately and clearly on repair order.
• Test drives the vehicle with customer, as needed, to confirm the problem or refer to test technician.
• Performs a vehicle walk-around with customer whenever possible to note the condition of the vehicle and also to up sell needed repairs.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes “promised time”. Checks with dispatcher, if necessary.
• Obtains customer’s signature on repair order; provides customer with a copy.
• Assists customers with a service loaner when appropriate, and has customer sign rental/loaner agreement. Before giving out the loaner, the advisor checks the condition of the loaner, the mileage and the fuel level.
• Establishes customer’s method of payment. Obtains credit approval, if necessary.
• Notifies dispatcher of incoming work.
• Checks on progress of repair throughout the day. Contacts customer regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate. Verifies that all check sheets and diagnostic printouts are attached to the repair order.
• Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
• Explains completed work and all charges to customer.
• Implements a quality control process to eliminate comebacks.
• Follows our CSI and constantly strives for complete customer satisfaction and a high dealership CSI.
• Handles telephone inquiries regarding appointments and work in process.
• Maintains a professional appearance in accordance with the company dress code.
• Keeps work area clean.
• Assist with snow removal throughout the winter.
• Other duties may be assigned.

Qualifications:

• Full-time position and the ability to work extended hours, evenings and Saturdays.

• Previous Automotive Service Advisor experience preferred.

• Must be self-motivated, professional, ethical and respectful. 

• Must excel in interpersonal communication, be organized and possess time management skills.

• Must have superior skills in listening, speaking and writing.

• Strong basic math skills.

• Must take required courses to maintain yearly manufacturer certification.

• Proficiency in basic computer skills.

• Current, valid driver’s license with an acceptable driving record is required.

• High school diploma or the equivalent is required, and a college degree is preferred.

If you are looking for an exciting career in the automotive industry, we are looking for you. We are currently seeking a talented individual to add to our growing Parts Department as a Parts Counterperson. If you are energetic, self-motivated to succeed, have a positive attitude, upbeat personality and the ability to work in a team environment then please apply. We want to meet you!

Essential Duties:

• Promptly and courteously greet and assist customers at the parts counter.
• Assist with walk-in customers
• Maintain coverage at parts counter when needed.
• Recommend additional parts that may be needed for a repair. Also, suggest accessories that may enhance their vehicles.
• Answer phones promptly, courteously and enthusiastically.
• Load and unload freight, (inspect cartons before signing)
• Check in parts, (make sure they are all there in good shape)
• Put parts away in bin locations
• Clean parts department, (sweep floor, clean bins, take out cardboard)
• Learn proper use of manuals
• Organized, ability to multi-task, self-motivated and able to work effectively as part of a team and on individually assigned tasks in a fast paced, dynamic environment where superior time management and prioritization skills are essential and required.
• Participate in new and exciting ways to improve the department.
• Enthusiastically embrace change.
• Other duties may be assigned.

Qualifications:

• Full-time position and the ability to work extended hours, and Saturdays.

• General automotive knowledge.

• Knowledge of various manufacturing brands, models, years is helpful but not required.

• Automotive parts background is preferred but not required.

• Friendly personality, positive attitude, and excellent people skills.

• Team oriented, flexible and focused on maintaining a high level of customer service.

• Strong work ethic and organized.

• Good verbal communication skills.

• Proficiency in basic computer skills.

• Current, valid driver’s license with an acceptable driving record is required.

• High school diploma or the equivalent is required.

If you are looking for an exciting career in the automotive industry, Eich Motor Company in St. Cloud, Minnesota is looking for you. We are currently seeking talented individuals to add to our award winning service staff. We are looking for an experienced technician to service our customers.

Essential Duties:

• Perform work specified on the repair order with efficiency and in accordance with dealership standards.
• Test-drive vehicles, and test components and systems, using diagnostic tools and special service equipment.
• Diagnosing, maintaining, and repairing vehicle automotive systems including engine, transmission, electrical steering, suspension, brakes, air conditioning, etc.
• Communicate directly with the Service Advisor so that customers can be informed if any additional service is needed.  Provide an estimate of time needed for additional repairs.
• Execute repairs under warranty to manufacturer specifications.
• Participate in training through the manufacturer to stay current on changing technology.
• Other duties as assigned.

Qualifications:

• ASE certifications are ideal.

• Strong automotive background.

• Strong teamwork skills.

• We will provide the necessary tools and training to enable someone with mechanical aptitude to get started.

• Current valid driver’s license with an acceptable driving record is required.

• Full time position and the ability to work occasional Saturdays.

• High school diploma or the equivalent is required.